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Main components of a negotiation process
Cybernetics of negotiation
What does a good negotiation look like?
How to measure success?
Negotiation and conflict
Manage conflicts during a negotiation process
Conflict and emotions
Push and pull techniques in negotiation
Interests, objectives, and mutual gain
Language, and communication
Master difficult negotiations
Role playing practices of real-life negotiations
Group discussions and analysis of the problem
Open session for questions and answers